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CUSTOMER INFO|顧客資訊 / BLŌM

questions,
gently answered.

常見的訂購、課程與取貨問題整理。

ORDERS訂購

How do I place an order request?+

Choose a made-to-order piece and its available options, add it to your cart, then send an order request. No online payment is collected; BLŌM confirms availability separately.

Can I change an order after submitting it?+

[EDITABLE PLACEHOLDER] Order-change timing and conditions are still to be confirmed by BLŌM.

FLOWERS & CARE花材與照護

Will the flowers look exactly like the photograph?+

Seasonal and natural flowers vary, and availability changes. BLŌM preserves the selected mood, palette and overall composition rather than promising exact flower varieties unless explicitly configured.

How should I care for my piece?+

Care instructions depend on fresh, preserved or dried materials. Product-specific guidance appears on each product page.

CUSTOM ORDERS客製訂單

Can BLŌM create a custom piece?+

Yes. Use the Contact page and include your preferred date, approximate budget and the feeling or occasion you have in mind.

How much lead time is required?+

Processing time is shown when confirmed for an individual piece. If timing is not listed, please ask BLŌM; rush orders remain inquiry-based and never add an automatic rush fee.

WORKSHOPS手作課程

Are workshops beginner friendly?+

Workshop level is listed on each detail page. Most ongoing BLŌM workshops are designed to welcome beginners.

Can I change my workshop date?+

Book at least 3 days ahead. Seven or more days before class, one complimentary reschedule is available. Closer changes depend on preparation status; within 48 hours, rescheduling is generally unavailable. Special circumstances may contact BLŌM.

How many guests can join?+

Regular workshops are for 1–6 guests. Groups of 7–14 should request a private workshop; groups of 15–25 should use Events & Collaborations inquiry.

EVENTS限定活動

Are Events the same as Workshops?+

No. Events are dated, limited or collaborative happenings. Workshops are ongoing classes with a separate booking flow.

What happens when an Event is sold out?+

Registration is disabled. Where available, the page may offer a waitlist action.

STUDIO PICKUP

Where is pickup?+

Studio pickup is available in Da’an District · Taipei. Pickup time and detailed location are provided after BLŌM confirms the request; the full address is not published publicly.

Are local delivery and shipping available?+

No. Local delivery and shipping are currently disabled. Their system architecture is retained for possible future activation.