CUSTOMER INFO|顧客資訊 / BLŌM
questions,
gently answered.
常見的訂購、課程與取貨問題整理。ORDERS訂購
How do I place an order request?+
Choose a made-to-order piece and its available options, add it to your cart, then send an order request. No online payment is collected; BLŌM confirms availability separately.
Can I change an order after submitting it?+
[EDITABLE PLACEHOLDER] Order-change timing and conditions are still to be confirmed by BLŌM.
FLOWERS & CARE花材與照護
Will the flowers look exactly like the photograph?+
Seasonal and natural flowers vary, and availability changes. BLŌM preserves the selected mood, palette and overall composition rather than promising exact flower varieties unless explicitly configured.
How should I care for my piece?+
Care instructions depend on fresh, preserved or dried materials. Product-specific guidance appears on each product page.
CUSTOM ORDERS客製訂單
Can BLŌM create a custom piece?+
Yes. Use the Contact page and include your preferred date, approximate budget and the feeling or occasion you have in mind.
How much lead time is required?+
Processing time is shown when confirmed for an individual piece. If timing is not listed, please ask BLŌM; rush orders remain inquiry-based and never add an automatic rush fee.
WORKSHOPS手作課程
Are workshops beginner friendly?+
Workshop level is listed on each detail page. Most ongoing BLŌM workshops are designed to welcome beginners.
Can I change my workshop date?+
Book at least 3 days ahead. Seven or more days before class, one complimentary reschedule is available. Closer changes depend on preparation status; within 48 hours, rescheduling is generally unavailable. Special circumstances may contact BLŌM.
How many guests can join?+
Regular workshops are for 1–6 guests. Groups of 7–14 should request a private workshop; groups of 15–25 should use Events & Collaborations inquiry.
EVENTS限定活動
Are Events the same as Workshops?+
No. Events are dated, limited or collaborative happenings. Workshops are ongoing classes with a separate booking flow.
What happens when an Event is sold out?+
Registration is disabled. Where available, the page may offer a waitlist action.
STUDIO PICKUP
Where is pickup?+
Studio pickup is available in Da’an District · Taipei. Pickup time and detailed location are provided after BLŌM confirms the request; the full address is not published publicly.
Are local delivery and shipping available?+
No. Local delivery and shipping are currently disabled. Their system architecture is retained for possible future activation.